General FAQs

Unit 4, 370 Nudgee Road in Hendra 4011. Entrances on both Nudgee Road and Gerler Road.

We strongly recommend booking in advance via our website to avoid disappointment. Weekends, school holidays and public holidays sell out in advance and we cannot accommodate walk-ins if we are sold out. Click Book Now to check availability and book a session.

Urban Xtreme has an activity suitable for every age and ability. There are no age restrictions in the Adventure Park but in order to ensure the safety of all of our customers, different activities have size restrictions.

Playland restrictions: participants must be under 120cm

Adventure Park restrictions:

  • Participants must be over 110cm to use our Trampolines and Trampoline Dodgeball.
  • Participants must be over 120cm to use our Ninja & Parkour course or a minimum of 110cm with direct Adult supervision

Climb restrictions:

  • Children 12 and under must have an adult present and must complete the safety induction
  • Must be at least 13 years old to belay
  • Upper weight limit is 120kg

Snowsports restrictions: participants must be aged 6 years and over for public bookings.

For Snowsports bookings you must arrive 30 minutes prior to your booking time. For Adventure & Party bookings we recommend arriving 15 minutes prior to your booking time.

For the Adventure Park and Climb we recommend wearing athletic clothing with some stretch. Enclosed shoes must be worn in Ninja+Parkour and Laser Tag. Urban Xtreme grip socks are compulsory for our Trampolines and Trampoline Dodgeball to avoid slipping. Climbing shoes are not compulsory however highly recommended. Climb, gym and non-black sole shoes only.

For Snowsports we recommend you wear something comfortable and easy to move in. No singlets or denim pants. Long pants are recommended but shorts are also fine. You must wear socks (preferably knee high) to go under your ski/snowboard boots. We have some for sale if you forget to bring your own. Loose jewellery will need to be removed.

Our grip socks are specially designed to help maximise grip, your safety and general hygiene. Purchase a pair online or from our reception and they’re yours to keep and re-use.

All bookings are non-refundable. Adventure bookings can be moved to another date or time or you can receive a credit. Snowsports bookings can be moved to another date with 24hrs notice.

We accept all major credit and debit cards, so it’s easy to book in advance. If you are unable to book online then you can make a booking over the counter. However, by not booking in advance you run the risk of missing our or waiting for a session with available space.

Give us a call on 1300 872 269 to speak with our guest services team.

Yes, we have open cube lockers and paid secure lockers available.

Yes, we have family passes available for our Adventure Park, Snowsports and Climb. Groups of 6 or more also receive discounted rates to our Adventure Park.

Yes, you can give the gift of adventure with an Urban Xtreme gift card! Urban Xtreme gift cards can be used for any attraction (Adventure, Snowsports, Climb or Playland) and also at our café. Available as a digital or physical card. Purchase online here or purchase in store.