From 1am AEST Sunday 2 January all staff and customers over the age of 12 must wear masks indoors everywhere in Queensland, except where it is unsafe, such as while doing strenuous exercise.
Urban Xtreme values safety and as a business, we want to take all steps and measures we can to protect our staff and the wider community. Urban Xtreme falls within the classification of an Indoor Sports Centre under Schedule 1B of the QLD Government Health Direction due to the nature of the services we offer. As a result, we will are able to welcome both vaccinated and unvaccinated into the park.
For up to date information regarding Qld Health policies including restrictions based on 80% double dose vaccination please visit QLD Health.
Urban Xtreme falls within the classification of an Indoor Sports Centre under Schedule 1B of the QLD Government Health Direction due to the nature of the services we offer. Given the operational logistics of our centre, it is unrealistic of Urban Xtreme to attempt to restrict patrons in the café or seating areas throughout. We are an inclusive community and as a community owned business our core value and responsibility is to protect the greater community including our staff, customers, and vulnerable members.
As Urban Xtreme is required to follow all Public Health Directives issued by the Government, we are unable to confirm how long this will be in place. Our core value and responsibility is to protect the greater community including our staff, customers, and vulnerable members and we are willing to do so as required.
As a business, we unfortunately cannot predict when changes are made to restrictions by the QLD Government. We understand how frustrating this can be for our customers and we always try to be as transparent as we can be and react as quickly as we can to ensure we uphold our core value and responsibility to protect our community. Our Covid Flexi-booking policy, as part of our Refund Policy, was introduced to respond to these types of circumstances. We will ensure that our customers can book with confidence and will hold any affected booking holder’s payments in credit or assist with rescheduling your booking without penalty up to 12 months in the future.
Unit 4, 370 Nudgee Road in Hendra 4011. Entrances on both Nudgee Road and Gerler Road. We are in the industrial complex opposite the Hendra Police Station.
We strongly recommend booking in advance via our website to avoid disappointment. Weekends, school holidays and public holidays sell out in advance and we cannot accommodate walk-ins if we are sold out. Click Book Now to check availability and book a session.
As part of our Lockdown Procedure, if you hold a current booking, you will be automatically issued with a digital gift card, which you can use to rebook. Otherwise, this voucher can be used for a variety of Urban Xtreme Products and is valid for 3 years. We also have our COVID-19 Flexi Booking policy, which allows you to move your booking up to 12 months in the future without penalty.
Urban Xtreme has an activity suitable for every age and ability. There are no age restrictions in the Adventure Park but in order to ensure the safety of all of our customers, different activities have size restrictions.
Playland restrictions: participants must be under 120cm
Adventure Park restrictions:
- Participants must be over 120cm to use our Launch Jump, Ninja & Parkour. Participants between 110cm and 120cm can still access Ninja and Parkour with direct adult supervision.
- Upper weight limit is 120kg
- Children 12 and under must have an adult present and must complete the safety induction
- Must be at least 13 years old to belay
- Upper weight limit is 120kg
Snowsports restrictions: participants must be aged 6 years and over for public bookings.
For Snowsports bookings you must arrive 30 minutes prior to your booking time. For Adventure & Party bookings we recommend arriving 15 minutes prior to your booking time.
For the Adventure Park and Climb we recommend wearing athletic clothing with some stretch. Enclosed shoes must be worn in Ninja, Parkour and Laser Tag. Urban Xtreme jump on our Trampolines, to play Dodgeball and to jump into our Airbag. For Rock Climbing, we welcome climbing shoes, gym shoes and non-black sole sneakers only.
For Snowsports we recommend you wear something comfortable and easy to move in. No singlets or denim pants. Long pants are recommended but shorts are also fine. You must wear socks (preferably knee high) to go under your ski/snowboard boots. We have some for sale if you forget to bring your own. Loose jewellery will need to be removed.
The use of Urban Xtreme Grip Socks is for your safety. Our Grip Socks are specifically designed to provide the maximum grip for our Jumpers and are required for the use of our Trampolines, Dodgeball Arena and Launch Jump. These can be pre-purchased online or at our Reception for just $3 and are yours to keep and re-use. Without our Urban Xtreme Grip Socks you will not be able to access the areas above.
All bookings are non-refundable. Adventure bookings can be moved to another date or time or you can receive a credit. Snowsports bookings can be moved to another date with 24hrs notice.
We accept all major credit and debit cards, so it’s easy to book in advance. If you are unable to book online then you can make a booking over the counter. However, by not booking in advance you run the risk of missing our or waiting for a session with available space.
Give us a call on 1300 872 269 to speak with our guest services team.
Yes, we have open cube lockers and paid secure lockers available.
Yes, we have family passes available for our Adventure Park, Snowsports and Climb. Groups of 6 or more also receive discounted rates to our Adventure Park.
Availability can be checked by visiting our book now portal. Please select the date of your visit and your chosen pass and our available sessions will be there to book. https://www.urban-xtreme.com.au/book-now/
Credits can be redeemed both Online and Instore. If you’re booking online, your credit code can be entered during Step 3 of the Checkout – Select Redeem Gift Card and enter your code.
Yes! If you are looking for a particular item, please email [email protected] with a clear description of the item and the date and time of your visit. If it has any recognizable features or if you have a photo of the item, please include those in your email.
Yes, you can give the gift of adventure with an Urban Xtreme gift card! Urban Xtreme gift cards can be used for any attraction (Adventure, Snowsports, Climb or Playland) and also at our café. Available as a digital or physical card. Purchase online here or purchase in store.
To book a companion ticket, please head to our booking portal (https://www.urban-xtreme.com.au/book-now/) and purchase your first pass. When you attend the centre, bring your companion card and our team will redeem your second ticket 😊
Entertainment Book Vouchers need to be redeemed with our Guest Services Team Members. We kindly ask you to email your voucher number, requested date and time of visit, your chosen activity and one of our team members will be in touch with you soon. [email protected]
PROGRAMS & CLASSES FAQS
Yes. Classes and programs bookings are necessary and we recommend making a pre-booking and popping a reminder in your calendar! Walk-ins and casual bookings can only be accommodated if there is space available in a class or program.
Not at all! Our qualified fitness instructors can cater to people of all ages, abilities, and fitness levels. If you have a goal you’re working towards simply let them know.
Dress for the gym but then remember you’re going somewhere way more fun! Comfortable fitness attire is recommended and activities like Ninja, Parkour and Laser Tag require enclosed shoes. Jump Fit will require Urban Xtreme Grip Socks. If you have your own climbing shoes for climb classes or ski boots, you are welcome to bring those.
Don’t forget your towel or drink bottle either!
If you are attending classes or programs on a casual basis, have made a booking, and need to cancel then please contact us. We cannot offer refunds but we can move your booking to another day or issue you we are happy to arrange one make-up class per term for Adventure Sports Academy participants.
To book a make up class, please email our team members with your booking ID and the date and time of the session you would like to attend.
We want to make it easier for you to get fit and have fun! Multipasses are coming soon!
Member access to our classes, programs and school holiday workshops depends on your membership type. For more information please refer to our Terms and Conditions.
All of our adult classes are 18yo+ unless specified. Teen and Adult classes such as Xtreme Fit and Freestyle, Parkour Fit and Freestyle and Ultimate Tag are suitable for ages 13yo+.
Children aged 13 years and over can be left alone at Urban Xtreme; an over 18+ Adult must drop off and collect the child/ren from Reception and sign an Unsupervised Waiver with a Receptionist. Anyone under the age of 13 must have an over 18+ Adult supervise them.
Yes, we do! To add yourself to our waitlist, please email [email protected] with the class you want to join, the day and session time as well as the participant details (Name and DOB).
If you can’t see your question here, please contact our Guest Services team by emailing [email protected]