General FAQs

You can complete the waiver by clicking here.

Unit 4, 370 Nudgee Road in Hendra 4011. Entrances on both Nudgee Road and Gerler Road. We are in the industrial complex opposite the Hendra Police Station. 

We share this complex with other businesses so we need to be respectful of them and not park in their areas. We have lots of parking directly out the front of our venue however during busy periods this can fill up. If this parking is filled up there is ample parking in the neighbouring streets just a short walk from the venue.

Please see the map below for recommended parking

We strongly recommend booking in advance via our website to avoid disappointment. Weekends, school holidays and public holidays sell out in advance and we cannot accommodate walk-ins if we are sold out. Click Book Now to check availability and book a session.

As part of our Lockdown Procedure, if you hold a current booking, you will be automatically issued with a digital gift card, which you can use to rebook. Otherwise, this voucher can be used for a variety of Urban Xtreme Products and is valid for 3 years. We also have our COVID-19 Flexi Booking policy, which allows you to move your booking up to 12 months in the future without penalty.

Urban Xtreme has an activity suitable for every age and ability. There are no age restrictions in the Adventure Park but in order to ensure the safety of all of our customers, different activities have size restrictions.

Playland restrictions: participants must be under 120cm

Adventure Park restrictions:

• Participants must be over 120cm to use our Launch Jump, Ninja & Parkour. Participants between 110cm and 120cm can still access Ninja and Parkour with direct adult supervision.
• Upper weight limit is 120kg
  

Climb restrictions:

• Children 12 and under must have an adult present and must complete the safety induction
• Must be at least 13 years old to belay
• Upper weight limit is 120kg

Snowsports restrictions: participants must be aged 6 years and over for public bookings.

For Snowsports bookings you must arrive 30 minutes prior to your booking time. For Adventure & Party bookings we recommend arriving 15 minutes prior to your booking time.

For the Adventure Park and Climb we recommend wearing athletic clothing with some stretch. Enclosed shoes must be worn in Ninja, Parkour and Laser Tag. Urban Xtreme jump socks must be worn on our Trampolines, to play Dodgeball and to jump into our Airbag. For Rock Climbing, we welcome climbing shoes, gym shoes and non-black sole sneakers only.

For Snowsports we recommend you wear something comfortable and easy to move in. No singlets or denim pants. Long pants are recommended but shorts are also fine. You must wear socks (preferably knee high) to go under your ski/snowboard boots. We have some for sale if you forget to bring your own. Loose jewellery will need to be removed.

The use of Urban Xtreme Grip Socks is for your safety. Our Grip Socks are specifically designed to provide the maximum grip for our Jumpers and are required for the use of our Trampolines, Dodgeball Arena and Launch Jump. These can be pre-purchased online or at our Reception for just $3 and are yours to keep and re-use. Without our Urban Xtreme Grip Socks you will not be able to access the areas above.

All Bookings are non-refundable. Urban Xtreme is not required to provide a refund, credit, or transfer if you change your mind, decided you did not like the purchase or had no use for it or decided not to turn up for your booking.

If you need to reschedule an Adventure Park or Rock-Climbing pass, you will need to contact us a minimum of 24 hours before your scheduled session time. Tickets will only be rescheduled up to 3 months from the original booking date. Failure to contact us 24 hours prior, will result in a forfeit of your ticket. Urban Xtreme reserves the right to not reschedule, refund, or credit a missed session.

To find out more, head to our refund policy: https://www.urban-xtreme.com.au/refund-policy/

We accept all major credit and debit cards, so it’s easy to book in advance. If you are unable to book online then you can make a booking over the counter. However, by not booking in advance you run the risk of missing our or waiting for a session with available space.

Give us a call on 1300 872 269 to speak with our guest services team.

Yes, we have open cube lockers and paid secure lockers available.

Yes, we have family passes available for our Adventure Park, Snowsports and Climb. Groups of 6 or more also receive discounted rates to our Adventure Park.

Availability can be checked by visiting our book now portal. Please select the date of your visit and your chosen pass and our available sessions will be there to book. https://www.urban-xtreme.com.au/book-now/

Credits can be redeemed both Online and Instore. If you’re booking online, your credit code can be entered during Step 3 of the Checkout – Select Redeem Gift Card and enter your code.

Yes! If you are looking for a particular item, please email [email protected] with a clear description of the item and the date and time of your visit. If it has any recognizable features or if you have a photo of the item, please include those in your email.

Yes, you can give the gift of adventure with an Urban Xtreme gift card! Urban Xtreme gift cards can be used for any attraction (Adventure, Snowsports, Climb or Playland). Available as a digital or physical card. Purchase online here or purchase in store. Not valid for cafe purchases.

To book a companion ticket, please head to our booking portal (https://www.urban-xtreme.com.au/book-now/) and purchase your first pass. When you attend the centre, bring your companion card and our team will redeem your second ticket 😊

Entertainment Book Vouchers need to be redeemed with our Guest Services Team Members. We kindly ask you to email your voucher number, requested date and time of visit, your chosen activity and one of our team members will be in touch with you soon. [email protected]

Yes. Classes and programs bookings are necessary and we recommend making a pre-booking and popping a reminder in your calendar! Walk-ins and casual bookings can only be accommodated if there is space available in a class or program.

Not at all! Our qualified fitness instructors can cater to people of all ages, abilities, and fitness levels. If you have a goal you’re working towards simply let them know.

Dress for the gym but then remember you’re going somewhere way more fun! Comfortable fitness attire is recommended and activities like Ninja, Parkour and Laser Tag require enclosed shoes. Jump Fit will require Urban Xtreme Grip Socks. If you have your own climbing shoes for climb classes or ski boots, you are welcome to bring those.

Don’t forget your towel or drink bottle either!

If you are unable to attend your normal class, cancellation 24 hours prior is required by contacting [email protected]. One make-up session is allowed per program per term subject to availability. There is no guarantee of a make-up session at the same day or time of your normal class. In the event, a session is missed due to illness, management may approve additional make-up sessions when provided with satisfactory supporting documentation (such as a doctor’s certificate). No credits are given for missed classes.

If you are attending classes or programs on a casual basis, have made a booking, and need to cancel then please contact us. We cannot offer refunds but we can move your booking to another day or issue you we are happy to arrange one make-up class per term for Adventure Sports Academy participants.

To book a make up class, please email our team members with your booking ID and the date and time of the session you would like to attend.

We want to make it easier for you to get fit and have fun! Multipasses are coming soon!

Member access to our classes, programs and school holiday workshops depends on your membership type. For more information please refer to our Terms and Conditions.

All of our adult classes are 18yo+ unless specified. Teen and Adult classes such as Xtreme Fit and Freestyle, Parkour Fit and Freestyle and Ultimate Tag are suitable for ages 11yo+.

Children aged 13 years and over can be left alone at Urban Xtreme; an over 18+ Adult must drop off and collect the child/ren from Reception and sign an Unsupervised Waiver with a Receptionist. Anyone under the age of 13 must have an over 18+ Adult supervise them.

Yes, we do! To add yourself to our waitlist, please email [email protected] with the class you want to join, the day and session time as well as the participant details (Name and DOB).

If you can’t see your question here, please contact our Guest Services team by emailing [email protected]