We are closed from 23 March 2020 until further notice

Parties FAQs

To ensure your child can celebrate their party on the day and time of your choice we recommend that you make a booking 4-6 weeks out to avoid disappointment.

To book and secure your child’s birthday party, we require a deposit of 50% with the remaining balance being paid one week prior to your booking. If payment is not received 72hr in advance of booking your party will be cancelled. We have a no refund policy.

We require a minimum 10 party guests for all Urban Xtreme party packages. Our Snowsports and Adventure Party is the only exception; minimum 8 party guests.

We recommend you book based on your minimum possible guests. We require a minimum of 10 party guests for all Urban Xtreme parties except for our Snowsports and Adventure party which is 8 party guests.

You will receive a party confirmation form via email 10 days prior to your party. This form, once completed and submitted, will be your final chance to complete your party preparations and must be completed 1 week prior along with final payment.

After initial booking:

If you’ve completed your initial booking you can add additional guests to your party. Please contact our friendly team members ASAP via info@urban-xtreme.com.au to confirm. Please note that if we have passed our capacity for that time period, we may not be able to add any additional guests.

After full payment:

If you have finalized your booking and completed payment 1 week prior and would like to add extra guests, please contact the team on 1300872269. Please note that this is subject to availability and full payment is required at the time of request.

On the day of the party:

Unfortunately, due to centre capacity additional party guests cannot be added on the day of the party. We encourage extra participants to purchase an Adventure Park Pass or Unlimited Climb Pass via the website.

No refunds for no shows or cancellations after final payment is made 1 week prior to booking.

Urban Xtreme’s party packages are subject to a required minimum number for party guests. Final numbers and payment are due 1 week prior to party.

Our Urban Xtreme Party Packages have set schedules and pre-determined run times. This includes exclusive access to your party table for the duration of the party. The last 30 minutes of your booking is dedicated to serving your party guests freshly delivered pizza and cake (if supplied or purchased).

Ultimate Party:   

3 Hour Package, which includes:

  • 1 Hour Rock climbing experience
  • 1.5 Hours of Adventure Park Access

Snowsports + Adventure Party:

3 Hour Package, which includes:

  • 1.5 Hour Skiing or Snowboarding Experience
  • 1 Hour Adventure Park Access

Xtreme Party:

2.5 Hour Package, which includes:

  • 2 Hours of Adventure Park Access to Ninja, Parkour, Laser Tag, Trampolines and Dodgeball

Adventure:  

2 Hour Package, which includes:

  • 1.5 Hours of Adventure Park Access to Laser Tag, Trampolines and Dodgeball

Playland:  

1.5 Hour Package, which includes:

  • 1hr access to Playland, inc. Slides, Playland Gym, Fun Climb, Mini Trampoline and Mini cars

We suggest that you and the birthday person arrive at Urban Xtreme 15 minutes before the start of their party. Party guests are invited to arrive closer to the party start time once you’re settled at your exclusive party table.

We have party options available 7 days a week. Check out our party availability here.

Discounted Playland parties are offered Monday-Friday (during school terms only).

Urban Xtreme party packages are subject to minimum age restrictions however we do have height requirements for all participating guests! It is essential to review the Terms & Conditions of each package for further information.

Adventure Park Height Restrictions:

  • Minimum 110cm for Laser tag, Trampolines & Dodgeball
  • Minimum 120cm for Ninja and Parkour unassisted
  • Guests that are between 110cm and 120cm may enter the Ninja and Parkour circuit with a parent/guardian/carer within arm’s reach at all times.
  • Guests under 110cm will be issued Playland access only

Rock Climbing Restrictions for Climbers & Belayers:

  • Persons belaying climbers on the wall must be 13 years or over.
  • There are no height or age restrictions on climbers participating
  • A minimum of 1 parent per 4 guests are required to assist with belaying

Snowsports Age and Height requirements:

  • Minimum 6 years of age is required for all skiing and snowboarding participants.
  • Snowboarding participants must be minimum 130cm in height for the equipment provided

Our aim is to make your party as simple and easy as possible!

At Urban Xtreme we have 2 hosts options; every party includes a party host that will be responsible for greeting you on arrival at reception and will take you to your table to get your party started.

As your guests arrive our reception crew will check their park waivers and direct them to your dedicated party table. Once all of your guests have arrived our crew member will organise everyone’s wrist bands & grip socks and give everyone an introduction to the park. When the group is ready to go our crew member will get them started in their first activity!

Please note: The party host this party option above does not stay with the group during activity time & while they are playing in the park.

Our party host’s then come back for the final 30-minute catering experience.

An Urban Xtreme Dedicated Party Host will take your party experience to the next level! Not only will they do everything mentioned above they facilitate awesome games, supervise the group the entire party start to finish. They will ensure your child has the best possible experience. This dedicated party host is here to help and is your go-to for anything you need for the duration of your experience.

Please note: Dedicated Party Hosts are a standard inclusion in the Ultimate Party & Snowsport + Adventure Party. A Dedicated Party Host is NOT included in an Xtreme Party, Adventure Party or Playland Party but can be added on during the booking process for an added cost.

 

We can accommodate most dietary requirements and have gluten-free, sugar-free and dairy-free options available. Dietary and allergy information for our freshly delivered pizzas can be found here. Let our team know when making your booking what your dietary requirements are or contact our team via email for specific inquiries.

You will have exclusive use of your party table for the duration of your party package.

Yes, you can bring in your own decorations subject to the following:

  • Any decorations need to be easily dismantled/taken away when your party finishes
  • No piñatas, confetti or items that require excessive clean up
  • Additional decorations must be suitable for a table as there is no available wall space for hanging decorations
  • Extra items such as tables or stands are subject to approval. Approval must be granted 1 week prior when finalising your party

Parents are more than welcome to follow their children throughout the centre to encourage and support their party participants. We also encourage parents to join in on the action if they are interested or simply relax and mingle at our Café or around your exclusive party area.

All Urban Xtreme Parties include bottomless water, cordial and popcorn for the duration of the party along with a small bag of lollies for each party guest and freshly delivered pizza! You can customise your party with add-ons such as an ice cream cake (that serves 8-12 party guests) and icy cold slushies!

Yes, we do allow candles! As an alternative we recommend LED candles where possible as a better option as sometimes it is hard to keep the candles alite. Please avoid sparklers.

Visitors are welcome to organise a group booking and use one of the many public tables available in the centre. During busy periods, these tables can be subject to availability and we recommend the organiser arrive earlier than their session time to secure a table. Table reservations may be arranged, subject to availability, and inquiries can be made by contacting info@urban-xtreme.com.au. Please note table reservations, if approved, must be confirmed and paid for 1 week prior to the booking date.

We’ll do what we can to get you into your session as quickly as possible – but keep in mind your party will finish at the scheduled time.

Please note; if you are booking a Snowsports + Adventure Party, your slope time is strictly observed and cannot be moved. Please ensure that you and your party guests arrive by the allotted party start time. For additional clarification please see ‘How long to Urban Xtreme Parties go for?’