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Membership FAQs

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Your membership ID can be located in your booking confirmation, which you would have received after payment 😊

A minimum term of 3 months is applied to all Memberships, and is determined from the date of purchase. All memberships will be charged to the customer based on the option selected through the online payment tool. Once you have completed your minimum term, your membership will continue. If you wish to opt out (once you have completed your minimum term), you are able to do so in writing to [email protected].

Notice of opt out must be in writing and must be provided with at least a 30 days notice before the next debit to guarantee cancellation prior to the payment.

For a full list of benefits and inclusions please visit our memberships compare page.

All Access Membership is for Adults & kids 110cm and over. If a child is under 110cm and the membership is purchased for ASA programs restrictions will apply in peak times. You will have limited access to Ninja, Parkour and trampolines in peak times. You will have access to Playland and Rock Climbing only in Peak times.
Unlimited Membership is for Adults & kids 110cm and over.

To streamline our planning and ensure consistency in attendance, Program Members will now be required to book in their following term program by Week 9 (sign up week) of the current Term to secure their place. Members will be given booking priority over the public for 2 weeks. Early access will be given in Week 6 to book your choice of program by Week 8. Programs will open to the general from Week 8. Places are limited and we cannot hold spots are subject to availability Members booking after Week 10 and no sign-ups will be available once the Term commences. 

People of any age can join a Membership so long as they meet our height and weight safety requirements.

  • Under 120cm for Playland and direct adult supervision
  • 110cm minimum for Trampolines, Dodgeball and Laser Tag
  • 120cm minimum for unassisted access to Ninja + Parkour Course and the Launch Jump. Children between 110cm – 120cm can still use the Ninja + Parkour Course with direct adult supervision.
  • Minimum 15kg and maximum 120kg for climb.
  • Lead climbers must be 13 years and over.
  • The minimum age requirement for any Snowsports activities is 4

Upon your first visit, after signing up to a membership, you will be requested by Urban Xtreme crew to take a photo for your membership profile. You will need to check in at the front desk anytime you attend the park so that we can review your profile photo and provide a wristband for entry to the park.

If a member attempts to share their membership access with anther person, they risk having their membership suspended or cancelled by Urban Xtreme management.

Members may cancel their membership with 14 days written notice, at any time after the minimum contract period has ended. You can do this in writing by emailing us at [email protected]

You can also cancel your membership if we breach our obligations and we do not fix the breach in a reasonable time after you have told us about it in writing. We will refund you any membership fees you pay between the date of notification and the date on which we decide that we cannot fix the breach.

You can cancel your membership during the minimum term without penalty if:

  • Suspension it is not a suitable alternative, AND
  • You are sick or incapacitated. (A certificate from a qualified medical practitioner stating that you cannot exercise for the rest of your term must be presented), OR
  • You are bankrupt. Supporting documents must be presented in this instance.

In all other cases, an early exit fee of $150, and 30 days-notice will be required to cancel a membership within the minimum term.

Urban Xtreme also reserves the right to suspend or cancel memberships if guests engage in misconduct or inappropriate behaviour whilst on the premises. For more information, please refer to the Urban Xtreme Terms and Conditions.

Members can only freeze their membership for medical reasons with a $5 fee per week with a valid medical condition. You may be asked to provide a medical certificate.

All requests must be sent in writing to the [email protected] with details of the medical condition and certificate for evidence.

Longer Suspension will be considered for Medical Conditions and are subject to Management approval.

See T&C’s for more information.  

You can transfer your Membership to another person (transferee) within the minimum term of your agreement so long as the transferee:

  • is not currently a member
  • is eligible to take up your membership

The transfer is effective only after the transferee has completed the sign-up process.

Snowsports Memberships are non-transferable.

Members may upgrade at any time during the term of their membership with no penalty or fees.

Members may downgrade their membership only after completing the minimum term.

If you can’t see your question here, please contact our Membership team by emailing [email protected]

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Urban Extreme 4/370 Nudgee Rd, Hendra QLD 4011, Australia

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