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Membership Terms + Conditions

URBAN XTREME MEMBERSHIP TERMS AND CONDITIONS 

Thank you for your interest in purchasing one of Urban Xtreme’s exclusive Membership packages!

Whether you have already signed up, or want to know a little more, please take the time to read the following terms and conditions carefully. For any further inquiries please email [email protected].

FOR CURRENT MEMBERS: WHEN BOOKING PLEASE ENSURE YOU ARE USING YOUR MEMBERSHIP ID NUMBER TO APPLY YOUR DISCOUNTS. THE SYSTEM WILL NO LONGER ACCEPT OUTDATED DISCOUNT CODES.

MINIMUM TERM

  • WEEKLY DIRECT DEBIT: a minimum term of 6 months is applied to all memberships and is determined from the date of purchase. All memberships will be charged to the customer based on the option selected through the online payment portal.
  • Once you have completed your minimum term, your membership will automatically continue on a weekly basis. If you wish to opt out (once you have completed your minimum term), you are able to do so in writing to [email protected].
  • Notice of opt-out must be in writing and it must be provided 48hrs prior the first direct debit payment. If you cancel this agreement within the two day period you are responsible for any additional costs for services rendered. After this period, cancellation terms and conditions apply. 
  • UPFRONT PAYMENT: a minimum term of 6 or 12 months is applied to all memberships and is determined from the date of purchase. All memberships will be charged to the customer based on the option selected through the online payment portal.

ADVENTURE PARK / SNOWSPORTS MEMBERS ACCESS 

  • Member access is subject to availability on a walk-in basis. Every effort will be made to accommodate your park access, however, in the case of a venue buy out, maintenance closures or changes to operational hours, you may be unable to enter the park on these occasions. 
  • To check availability and special notices please visit our Opening Hours page 
  • All guests at Urban Xtreme must wear a wristband when participating on the activities. You can collect your wristband at the check-in desk upon entry. 
  • WEEKEND AND HOLIDAY ACCESS to the Adventure Park is subject to availability. 

ALL MEMBERSHIP TYPES ACCESS & BENEFITS

  • 20% off UX Merchandise
  • 10% off Food + Beverages
  • Complimentary pair of grip socks upon the first check-in
  • Included rock climbing harness hire for Climb + Adventure Memberships (shoe hire available at 10% discount)
  • Access to VIP members-only events 

Unless stated otherwise, all discounts and promotions outlined in this document are applicable only to the membership holder and do not apply to products purchased by/for family or friends. 

Benefits

  • This membership allows for unlimited access to Playland during business hours.
  • 25% off Snowsports sessions for member
  • 10% off party bookings for the membership holder

Classes & Programs

  • Child Playland Members receive complimentary access to 1x Lil Adventurers Class (3-5yo) per week. 
  • 20% off Climb & Mind, Lil Shredders and additional Lil Adventurers classes

Benefits

  • This membership allows for a maximum of 1-hour access to Adventure and/or Climb per day during business hours
  • 25% off Snowsports sessions
  • 10% off party bookings for the membership holder

Classes & Programs

  • 20% off Classes, Programs & Workshops
  • Child Basic Members receive 1x complimentary School Holiday Workshop of their choice during the school holidays

Benefits

  • This membership allows for unlimited access to Adventure and/or Climb during business hours.
  • 25% off Snowsports sessions
  • 15% off party bookings for the membership holder
  • Bring a friend for free once a week*

*The same friend may not be brought more than once in a single month.

Classes & Programs

  • Child Unlimited Members receive complimentary access to weekly Junior Laser League and 1x complimentary School Holiday Workshop of their choice per week during the school holidays.
  • Adult Unlimited Members receive complimentary access to the weekly Xtreme Fit & Freestyle class (6:00PM- 8:00PM on Wednesday for ages 18+) or weekly Laser Tag Social Nights (ages 12+)
  • 20% off Additional Classes, Programs & Workshops. Additional sessions over the amount included in your membership tier must be paid for separately.

Benefits

  • This membership allows for unlimited access to Adventure and/or Climb during business hours.
  • 50% off Snowsports sessions + $50 upgrade option to private
  • 20% off party bookings for the membership holder
  • Bring a friend for free once a week*

*The same friend may not be brought more than once in a single month.

Classes & Programs

  • Adult All Access Members receive unlimited access to all Adult Fit and Fit & Freestyle classes.
  • Child & Teen All Access Members can participate in 1x Adventure Sports Academy Program each term. Includes Ninja, Climb, Jump, Ski and Home School Programs*
  • Child All Access Members receive 2x School Holiday Workshop of their choice per week during the school holidays.
  • 20% off Additional Classes, Programs & Workshops. Additional sessions over the amount included in your membership tier must be paid for separately.
  • All Access Members receive 20% off Urban Xtreme race nights and social competitions

*Adventure Sports Academy Program access is dependent on ‘active’ All Access Membership status. If an All Access Membership expires part-way through a current Adventure Sports Academy program, payment for the remaining sessions within the program is required if the customer wishes to continue attendance. 

MINIMUM AGE / HEIGHT 

Urban Xtreme’s Adventure Park is a height-based park, which means that members of any age can join so long as they meet our minimum height requirements:  

  • Must be under 120cm to access Playland.  
  • Must be 110cm or above to access Trampolines, Air Track, Dodgeball and Laser Tag.  
  • Must be 120cm or above to access the Ninja + Parkour Course. Children between 110CM- 120CM can still use the Ninja + Parkour Course with direct adult supervision only. 
  • There is no minimum age or height for Urban Xtreme’s Climbing activity.  
  • To participate in Urban Xtreme’s Snowsports activity, the minimum age is 4 for Skiing and 7 for Snowboarding. 

HEALTH 

On the day you sign your agreement and each time you attend Urban Xtreme, you confirm that: 

  • You are in good physical condition 
  • You know of no medical issues or concerns that should impede your participation in the active or passive exercises involved in Adventure Park activities.  

Members are responsible for notifying Urban Xtreme of any changes to their health that would result in putting their well-being at risk by participating at on Adventure Park activities. This notification can be provided in writing via email ([email protected]) or at the reception desk upon arrival. You must not use the park facilities if: 

  • You have an infection, contagious illness, physical ailment or are pregnant 
  • There is any other risk, however small, to other members and guests  
  • Are under the influence of alcohol, strong medication or drugs 

AGREEMENT START DATE

  • You have an agreement with Urban Xtreme which is active from the date signed on the membership agreement, when you have signed the membership agreement and Urban Xtreme management have accepted it. 
  • 1 MONTH FREE – If you have signed up during a ‘1 Month Free’ period, you will receive the first 30 days free from the first day you join as a member.  

URBAN XTREME ENFORCEMENT RIGHTS 

  • If Urban Xtreme does not enforce its agreement rights at any time, it does not mean those rights have been waivered, regardless of any time delays that may exist. 

LIABILITY 

In joining as an Urban Xtreme member, it is assumed that you have read and acknowledged the Urban Xtreme Liability waiver. You can find a full version of the current waiver at https://goo.gl/R8FtEX 

CHANGES TO TERMS & CONDITIONS 

  • Urban Xtreme may at times, add to, edit or delete terms and conditions for the park. This includes changing our opening and closing hours, services and membership terms.  
  • At certain junctures,  we may also close the park for events or to improve the facilities. A change to the accessibility of the park for any of these reasons does not constitute grounds for a change in the membership fee. 
  • The most up-to-date terms and conditions always apply. Find these on our website at www.urban-xtreme.com.au/terms-and-conditions/ 

Urban Xtreme will provide at least 30 days’ notice of any changes, by (all or one of the following methods):

  • Publishing them in our newsletter and on our official Facebook Membership Group
  • Placing a notice in the park 
  • Emailing the last email address provided to us 

PAYMENT 

Your membership fees will be debited from your nominated account each week or as set out in your membership agreement. Please note that: 

  • Debit dates are pre-set for all members 
  • Debits might take up to 5 days to come out of your account. 
  • If you query a payment, we will do our best to respond within 7 days
  • Urban Xtreme will contact customers one month before their contract is out of term.

You must make sure: 

  • Your account can accept direct debits (your financial institution can confirm this) 
  • There is enough money in your account on the payment day and the next 5 days 
  • Update your card details with at least 48 hours’ notice of the next debit if you are transferring or closing your account. This also applies to changes of card details such as expiry dates or card numbers.  

FAILED OR LATE PAYMENTS 

  • If your weekly direct debit payment fails, you will be notified and provided information on how to rectify the overdue payment.
  • If 3 consecutive weekly direct debit payments fail, your membership access & benefits will be suspended until your membership payments are up to date. Suspension of access extends to any bookings, classes & programs.
  • If your overdue payments have not been rectified within 30 days of your 1st failed payment notification, Urban Xtreme reserves the right to refer the outstanding amount to a debt recovery agency.
We will make a reasonable effort to let you know beforehand by:
  • Phoning you or speaking to you at the park
  • Emailing the most recent address attached to your Membership contract

For membership/s in your name, you must make sure that the payment method you choose will be valid for the length of your agreement. If the details you give us fail, you are liable for all resulting fees. You should update your details and are obligated to complete your minimum term.

FEES 

  • We will not increase your membership fees for as long as you remain in an ongoing membership. For ongoing memberships, the fees will remain the same as that of the time of signing. 
  • If you cancel, transfer a membership after the completion of the original term or you have elected not to renew your contract, you will need to sign-up at the current membership rate. 
  • The advertised prices of the memberships do not include additional fees that may be charged by the direct debit services company (Payleadr). These fees are subject to change and are not set at the discretion of Urban Xtreme. For more information about fees, please visit https://payleadr.com/ 

At the time of writing this, the fees were: 

  • $6.60 signup fee 
  • 1.85% + GST per payment 
  • $6.60 late payment fee 

UPGRADES/DOWNGRADES 

  • Members may upgrade their membership at any time during the term of their membership with no penalty or fees. Any upgrade requests must be received in writing to [email protected] 
  • Members may not downgrade their membership during the minimum term. 

TRANSFERRING MEMBERSHIP 

You can transfer your membership to another person (transferee) within the minimum term of your agreement so long as the transferee: 

  • Is not currently a member 
  • Is eligible to take up your membership 

Any upgrade requests must be received in writing to [email protected]:

  • If the membership transfer is facilitated by a parent/guardian, the parent/guardian will become the contract holder
  • If the membership transfer is between persons over the age of 18 years, written confirmation must be received from both parties

The transfer is effective only after the transferee has completed the sign-up process. 

SUSPENSION (FREEZE MEMBERSHIP) 

  • You can suspend your membership for 2 or more weeks, up to a maximum of 6 weeks at a time. You cannot suspend your membership for a partial week. 
  • The suspension fee for all memberships is $5 per week, which you can pay in advance or by direct debit. 
  • Memberships can only be suspended when all membership fees are up to date and no money is outstanding.  
  • Urban Xtreme cannot backdate any suspension.  
  • Please note that if you are within your minimum term, membership suspension is not classified as a payment toward your contracted term. 

You can suspend your membership for more than 6 weeks if you have travel, medical or bankruptcy reasons. Urban Xtreme Management must be satisfied by your supporting documents to suspend your membership for longer than 6 weeks. 

Urban Xtreme will not charge you for membership suspension if you suspended your membership due to health or bankruptcy reasons. 

CANCELLATION 

  • Members may cancel their membership with 14 days written notice, at any time after the minimum contract period has ended. If you wish to cancel (once you have completed your minimum term), you are able to do so in writing to [email protected]. 
  • You can cancel your membership during the minimum term without penalty if: 
    • Suspension is not a suitable alternative, AND 
    • You are sick or incapacitated. A certificate from a qualified medical practitioner must be presented stating that you cannot exercise for the rest of your term, OR 
    • You are bankrupt. Supporting documents must be presented in this instance.  
  • In all other cases, an early exit fee of $150, and 30 days-notice will be required to cancel a membership within the minimum term. 
  • Cancellations will be processed within 5 business of receiving the request to cancel.
  • Urban Xtreme also reserves the right to suspend or cancel memberships if guests engage in misconduct or inappropriate behaviour whilst on the premises. For more information, please refer to the Adventure Park Terms and Conditions: www.urban-xtreme.com.au/terms-and-conditions/
  • In the event of a membership cancellation where a child holds an All Acces Membership and is partaking in a 10 Week Term Program, program access will cease unless the balance for the remaining weeks is purchased.

 

PRIVACY 

  • Debiting and card details are stored securely with PayLeadr. The membership purchaser is the only one authorised to make changes to membership. 
  • In cases where membership has been purchased for a child (under 18yo), that child must nominate a parent or guardian to make changes on their behalf.  
  • For more information on Urban Xtreme’s official Privacy Policy, please visit www.urban-xtreme.com.au/privacy-policy/ 

IDENTIFICATION 

  • Upon your first visit, after signing up to a membership, you will be requested by Urban Xtreme crew to take a photo for your membership profile.  
  • You will need to check in at the front desk anytime you attend the park so that we can review your profile photo and provide a wristband for entry to the park. 
  • If a member attempts to share their membership access with another person, they risk having their membership suspended or cancelled by Urban Xtreme management. 

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Urban Extreme 4/370 Nudgee Rd, Hendra QLD 4011, Australia

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