WE ARE OPEN & SAFE! PLEASE WEAR YOUR MASK WHEN VISITING.

COVID-19 Update

 

We are continually reviewing the situation as more Government updates become available and will continue to operate under our COVID Safe Plan and update our community with any new information.

 

If you need to get in touch with us, please email us at [email protected] and head to our website to Book Now.

On behalf of everyone at Urban Xtreme, we’d like to thank you all for your continued support over this time and it has been truly heart-warming to see how many of you are so keen to come back into the centre!

We apologise for the delay in reporting any news but, given the complex nature of the park, we wanted to ensure that we were adhering to the latest State Government guidelines and that, as always, we continue our commitment to the health and safety of our guests and crew.

We are, however, xtremely xcited that we can officially announce TWO dates to you!

We are slowly working our way back to normal but, until then, Urban Xtreme may look and operate differently to what you are used to. Please take the time to read the following information.

This information applies to our Stage 2 Opening (CLIMB ONLY) and may be subject to change at the commencement of Stage 3.

 

Opening hours:

10am-9pm MONDAY TO FRIDAY

10am-6pm SATURDAY & SUNDAY

 

Session times:

Every two hours from 10AM (last session 7PM weekdays and 4PM weekends). Climb Passes will include 1.45 hours of climbing access and 15 minutes of cleaning time to ensure Urban Xtreme staff are able to clean and sanitise the area. Sessions start on the hour and Urban Xtreme is not responsible for lost time due to late arrival.

ONLINE BOOKINGS ARE REQUIRED.

 

Prices:

$18 for Adult

$16 for Student & Children

$5 for Hire Shoes/Harness

 

Adventure Park Limits

Due to our capacity limitations, only ticket holders are permitted entry into the centre. Please ensure your climbing partner/ belayer has a valid ticket before arrival.

 

Terms and Conditions

  • Participants must be at least 13 years old to belay
  • Climbers must bring their own or purchase liquid chalk. No loose chalk allowed.
  • Social distancing measure will be strictly enforced
  • Strictly online bookings. Walk-ins cannot be accommodated at when maximum capacity is reached
  • No spectators and additional people entering.
  • Guests must have valid COVID waiver signed
  • Urban Xtreme’s flexible booking policy still applies
  • Activities must be strictly non-contact (including no high fives, handshakes etc.)

 

COVID-19 Tracking

Attendees to the centre will be required to fill out their details in the COVID-19 Information portion of the booking form. This is part of our contact tracing requirements and is pivotal in ensuring the health of all guests and staff.

If these details change prior to attendance or on the day, please inform a Front Desk Crew Member immediately.

 

Symptoms of Illness

Urban Xtreme advises that you do not enter the centre if you:

  • Show any cold or flu-like symptoms
  • Have been in direct contact with a known case of COVID-19 in the previous 14 days
  • Have travelled internationally in the previous 14 days
  • Are at high risk from a health perspective, including the elderly and those with pre-existing medical/ health conditions

 

Other Activities

Urban Xtreme is unable to offer access to its Ninja, Parkour, Laser Tag, Snowsport or Trampoline activities at this time. We greatly appreciate your patience through this time and your understanding that it may be some time before the park is back to its old self.

 

We will be keeping everyone updated through our social media channels and newsletter so continue to watch this space!

If you have a current booking you’d like to reschedule, please email [email protected]

Thank you,

The Urban Xtreme Crew

With the reopening of Xtreme Climb last Saturday, this week has marked a big step in the right direction for Urban Xtreme and today we are pleased to announce another!

That’s right, Brisbane! Urban Xtreme will be open for ADVENTURE, CLIMB AND SNOWSPORT ACTIVITIES

– Ninja, Parkour, Laser Tag, Trampolines, Dodgeball, Rock Climbing, and Ski + Snowboard

from THIS WEEKEND!

*Excludes Playland. Conditions apply.

And, if that wasn’t enough, we are celebrating by bringing back our xtreme Park Pass deal: 2HRS for $25!

 

Session times:

Climb Passes every two hours from 1PM WEDNESDAY- SUNDAY.

Park Passes every two hours from 10:30AM on WEEKENDS.

For workshops, please refer to our calendar.

All 2HR Passes will include 1.45 hours of activity access and 15 minutes of cleaning time to ensure Urban Xtreme staff are able to clean and sanitise the area. Sessions start on the hour and Urban Xtreme is not responsible for lost time due to late arrival.

ONLINE BOOKINGS ARE REQUIRED.

 

Prices:

2HR Climb Pass Adult (excl. harness): $18

2HR Climb Pass Child/ Student (excl. harness): $16

Harness Hire: $5

2HR Adventure Park Pass Adults/ Child: $25

UX Grip Socks: $3

Spectator Pass: $10*

* Due to capacity restrictions, spectators, and adults accompanying children will need to purchase a spectator ticket. These include a FREE DRINK. Thanks for your understanding, the spectator ticket will be abolished when restrictions are lifted.

 

COVID-19 Tracking

Attendees to the centre will be required to fill out their details in the COVID-19 Information portion of the booking form. This is part of our contact tracing requirements and is pivotal in ensuring the health of all guests and staff.

If these details change prior to attendance or on the day, please inform a Front Desk Crew Member immediately.

 

Symptoms of Illness

Urban Xtreme advises that you do not enter the centre if you:

  • Show any cold or flu-like symptoms
  • Have been in direct contact with a known case of COVID-19 in the previous 14 days
  • Have travelled internationally in the previous 14 days
  • Are at high risk from a health perspective, including the elderly and those with pre-existing medical/ health conditions

 

Other Activities

Urban Xtreme is unable to offer access to its Playland activities at this time. We greatly appreciate your patience and understanding through this time.

 

Terms and Conditions

  • Capacity limits still apply. BOOKINGS ARE ESSENTIAL.
  • Park rules regarding enclosed shoes and UX Grip Socks still apply.
  • Participants must be at least 13 years old to belay
  • Children under 13 years old may not be left unattended in the centre
  • Climbers must bring their own or purchase liquid chalk. No loose chalk allowed.
  • Social distancing measure will be strictly enforced
  • Guests must have valid COVID waiver signed
  • Urban Xtreme’s flexible booking policy still applies
  • Activities must be strictly non-contact (including no high fives, handshakes etc.)

 

Thank you,

The Urban Xtreme Crew

On Tuesday 30 June 2020, Premier Annastacia Palaszczuk announced Stage 3 Easing of Restrictions, including border changes. This is great news for Urban Xtreme as we can increase the spaces in our Adventure Park Passes, Climb Passes, Playland Passes and Snowsports!

For the remainder of the school holidays, please make note of the following changes.

 

 

Session times:

2HR Park Passes, Climb Passes and Playland Passes every two hours from 10:00AM Monday- Sunday.

School Holiday Program every day during the holidays (until 13th July) from 9:00AM- 3:00PM.

Ninja and Climb Workshops from 7:45AM Monday- Saturday and 8:45AM on Sunday. For workshops days, please refer to our calendar.

All sessions are still limited to 2HRs, with 1.45Hrs of activity time and 15 minutes of cleaning time to ensure our crew are able to complete our cleaning checklists before the next session begins. Sessions start on the hour and Urban Xtreme is not responsible for lost time due to late arrival.

ONLINE BOOKINGS ARE REQUIRED.

 

Prices:

2HR Climb Pass Adult (excl. harness): $18

2HR Climb Pass Child/ Student (excl. harness): $16

Harness Hire: $5

2HR Adventure Park Pass Adults/ Child: $25

UX Grip Socks: $3

Spectator Pass: $5*

* Due to capacity restrictions, spectators, and adults accompanying children will need to continue to purchase a spectator ticket. This will include a voucher for a small hot or cold drink. Thanks for your understanding, the spectator ticket will be abolished when restrictions are lifted.

 

COVID-19 Tracking

Attendees to the centre will be required to fill out their details in the COVID-19 Information portion of the booking form. This is part of our contact tracing requirements and is pivotal in ensuring the health of all guests and staff.

If these details change prior to attendance or on the day, please inform a Front Desk Crew Member immediately.

 

Cleaning

The health and safety of our guests, along with the cleanliness of our centre has always been one of our top priorities and increasing the numbers in the park does not mean we are taking a back seat with regards to the cleanliness of our centre. We’ve partnered with the team at Fog & Sanitise to ensure we are not only adhering to guidelines but exceeding them. Check out their Facebook post here!

 

Symptoms of Illness

Urban Xtreme advises that you do not enter the centre if you:

  • Show any cold or flu-like symptoms
  • Have been in direct contact with a known case of COVID-19 in the previous 14 days
  • Have travelled internationally in the previous 14 days
  • Are at high risk from a health perspective, including the elderly and those with pre-existing medical/ health conditions

 

Other Activities- Snowsports

Snowsport sessions are currently being offered on-demand. Please contact us for Snowsport availability.

 

Terms and Conditions

  • Capacity has increased but limits still apply. BOOKINGS ARE ESSENTIAL.
  • Park rules regarding enclosed shoes and UX Grip Socks still apply.
  • Participants must be at least 13 years old to belay
  • Children under 13 years old may not be left unattended in the centre
  • Climbers must bring their own or purchase liquid chalk. No loose chalk allowed.
  • Social distancing measure will be strictly enforced
  • Guests must have valid COVID waiver signed
  • Urban Xtreme’s flexible booking policy still applies
  • Activities must be strictly non-contact (including no high fives, handshakes etc.)

 

Thank you,

The Urban Xtreme Crew

Following the directions from Queensland Government announcement this morning (Friday 8th January 2021), we will be closing our doors to the public from 9am Friday 8th January and, following the advice from authorities, we hope to reopen Tuesday 12th January at 9am.

Nothing is more important to us than the health and safety of our customers and staff and, given the seriousness of this new outbreak, we have opted to take immediate action. We appreciate your understanding.


All bookings scheduled during the period of closure will be contacted via email and offered the opportunity to reschedule their booking or a credit, which will be valid for 3 years. Currently, this will only be offered for bookings from 8th-11th January and no refunds will be offered.

We will continually be reviewing the situation as more Government updates become available and we thank you for your patience as we navigate these new conditions.

We are so appreciative of our community and customers that have continued to support us and we hope that you will keep supporting us in the months ahead and beyond. We are a family run business which is proudly 50% owned by our local community.

 

Please also see below the list of public contact alert areas (as of Friday 8th January). We ask that anyone that has been to these areas isolate and get tested before returning to the centre.
  • Saturday 2 January – 7am – Train from Altandi station to Roma street
  • Saturday 2 January – 4pm – Train from Central Station to Altandi station
  • Sunday 3 January – 11am -12pm – Woolworths, Calamvale North
  • Tuesday 5 January – 7.30am – 8am – Coles, Sunnybank Hills
  • Tuesday 5 January – 8am – 8.15am – Newsagent, Sunnybank Hills Shopping Town

A 24/hr testing clinic is also available if you or loved ones have been at these locations:
24-HOUR TESTING CLINIC

 

The Eight Mile Plains Community Health Centre is open 24 hours from 7 January until further notice
  • Address: 51 McKechnie Drive, Eight Mile Plains
  • Other details: no booking needed
    No GP referral needed
    Children tested from 12 months and older

Let’s all ensure we make the right decision as this critical time. Stay home and stay safe and support each other and our community.

As of the announcement from the Queensland Government this morning (see video announcement here), the following amendments will affect visitors to Urban Xtreme from 6:00PM tonight, Monday 11th January:

 

  • Urban Xtreme will resume operations from 9:00am Tuesday, 12th January. Please refer to our opening hours for any changes.

  • Indoor venues are permitted one person per 4m². Urban Xtreme will reopen with limited capacity and social distancing measures.

  • Masks are to be worn in indoor recreation venues. All attending adults must wear a mask to be permitted entry. Children under 12 years and people affected by a medical condition or disability are exempt.

  • Cleaning and sanitising will be increased. Multiple hand sanitiser stations are available through the venue.


If you or any of your family has any symptoms at all, please get tested immediately and quarantine at home until you receive a negative result. We are happy to issue credits to booking holders that require COVID testing and will miss their session as a result.

Rest assured that we are doing our utmost to clean, sanitise and get the centre ready for reopening! If you have any further questions please direct them to us via email as our dedicated team is still attempting to keep up with enquiries.

For more information and to stay up to date with restrictions, please refer to the Queensland Health website.

As usual, the safety of our guests and staff is our top priority and we are encouraged by the success our city has had so far in complying with these new measures! Let’s keep it up, Brisbane!

Following the most recent advice from the Queensland Government, Urban Xtreme would like to advise that mandatory wearing of face masks by guests ages 12yo+ is no longer required with the centre.

From 1:00am AEST 22 January 2021, the Greater Brisbane region is subject to the same restrictions as the rest of the state. See more information here.

We still encourage guests to wear a face mask in situations where social distancing is not possible or if they are in a high-risk category and avoid attending the centre if they are unwell or are displaying cold/flu-like symptoms. We will also be continuing to maintain the high level of cleaning and sanitisation our guests have come to know and trust, along with the recommended social distancing measures.

How do you rate your experience?

Not So Good

Average

Great!!

Please give us your feedback.
Urban Extreme 4/370 Nudgee Rd, Hendra QLD 4011, Australia

Sorry you did not enjoy your experience enough to give us a 5 star rating. You feedback is important to us so please tell us about your experience so we can do better in the future.

Feedback has been submitted!
Invalid Email!
Please supply all fields!